Terms
Effective date: July 16, 2026. These terms summarize the rules for using Service2Civilian. Contact support before opening a payment dispute so we can review the issue quickly.
Customer support: support@service2civilian.com.
Service
Service2Civilian helps veterans translate military experience into civilian-facing career materials, including resume drafts, LinkedIn copy, interview starters, and role-specific positioning. The product provides software and AI-assisted drafting tools, not professional recruiting, legal, financial, medical, mental health, tax, VA claim, or government benefits advice.
Accounts and eligibility
You are responsible for keeping your account secure and for making sure the information you submit is accurate, lawful, and yours to use. The service is intended for adults and is not directed to children under 13.
AI-generated digital output
Generated materials are digital outputs delivered after generation. AI output may be incomplete, inaccurate, or poorly matched to a specific employer unless you review and customize it. You must verify ranks, dates, certifications, clearances, metrics, employment history, and all other facts before using the output in a job application, profile, interview, or business context.
Sensitive information
Do not submit Social Security numbers, DD214 files, VA claim numbers, disability ratings, medical information, mental health information, classified information, government identification documents, payment card details, or other highly sensitive personal data. Service2Civilian is designed to work from summarized experience, target roles, and optional job descriptions.
Payments and subscriptions
Free accounts include 3 career or business materials generations. The 7-day sprint includes 30 generations unless a different limit is shown at checkout. Monthly subscriptions include 100 generations per month. Annual access currently grants 1200 annual credits. Subscription access can be canceled to stop future renewal. Payments are processed by the checkout provider shown at checkout, and we do not store full card numbers.
Refund policy
For 7-day sprint purchases, refunds may be requested within 7 days if the purchased credits have not been used, or if a technical issue prevents delivery. Once a generation is used and digital output is delivered, the purchase is generally non-refundable. Approved refunds may take 5-10 days to appear on the customer's card or payment account statement, depending on the payment method and financial institution.
Subscription cancellation
Monthly and annual subscriptions are billed by billing period, not by the percentage of credits used. Canceling halfway through a billing period stops the next renewal but does not automatically create a prorated refund for the current period. Access remains available until the end of the paid period, subject to the plan limits.
Accidental renewals and billing errors
If a subscription renews by mistake, contact support within 7 days of the renewal and before using new-period credits. Duplicate charges, failed delivery, and verified billing errors are eligible for review and refund.
No guarantees
Service2Civilian is not affiliated with VA, DoD, SBA, or any government agency. The product does not guarantee employment, interviews, promotions, salary changes, business revenue, government benefits, or acceptance by any employer, platform, agency, or payment provider.
Acceptable use
You may not use the service to create deceptive, unlawful, discriminatory, harassing, infringing, or harmful content, or to impersonate another person. You may not attempt to bypass usage limits, interfere with the service, scrape the product, or reverse engineer private systems.
Ownership
You keep responsibility for the information you submit. You may use the generated drafts for your own career or business purposes after reviewing and editing them. Service2Civilian retains ownership of the website, software, workflows, prompts, design, and related product materials.
Availability and changes
We may update, suspend, or discontinue parts of the service as we improve the product, maintain security, or respond to provider, payment, legal, or operational requirements. We will try to avoid unnecessary disruption, but uninterrupted availability is not guaranteed.
Contact
For billing issues, refund review, privacy requests, or product support, contact support@service2civilian.com.